1. Introduction
Camping Lettenberg Valley attaches great importance to the protection of your personal data. We process your data with the utmost care and in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).
In this Privacy Policy, we explain which personal data we collect, why we process it and how we handle it.
2. Personal data we process
We only process personal data that you provide to us yourself, for example through:
- The contact form on our website
- A reservation or request
- Subscription to our newsletter
- Telephone or email communication
The data we may process includes:
- Name
- Address details
- Email address
- Telephone number
- Payment details (if applicable)
- Any additional information you voluntarily provide
3. Purpose of data processing
We process your personal data solely for the following purposes:
- Processing and confirming reservations
- Responding to questions or requests
- Sending practical information regarding your stay
- Sending newsletters (if you have given your consent)
- Improving our website and services
- Complying with legal obligations
We process your data only on a lawful basis, such as the performance of a contract, a legal obligation or your consent.
4. Retention period
We do not retain your personal data longer than necessary for the purposes for which it was collected.
Data required for financial administration is retained in accordance with statutory retention periods. Data processed for marketing purposes is retained until you unsubscribe or withdraw your consent.
5. Sharing of personal data
Camping Lettenberg Valley never sells your personal data to third parties.
We only share your data when necessary for:
- The performance of an agreement (for example with a booking system or payment provider)
- Compliance with a legal obligation
When external parties process data on our behalf, we conclude a data processing agreement to safeguard your privacy.
6. Cookies
Our website uses cookies. These are small text files placed on your device to ensure the website functions properly and to analyse its usage.
We use:
- Functional cookies (necessary for the proper functioning of the website)
- Analytical cookies (to gain insight into website usage)
You can refuse or delete cookies via your browser settings. Please note that certain website features may not function optimally if cookies are disabled.
For more information, please refer to our Cookie Policy (if applicable).
7. Your rights
You have the right to:
- Access your personal data
- Have your data corrected or updated
- Have your data deleted
- Object to data processing
- Withdraw your consent
- Request data portability
Requests can be submitted via:
info@campinglettenbergvalley.be
We will respond within the legally established timeframe.
If you believe that we are not handling your personal data carefully, you have the right to file a complaint with the Belgian Data Protection Authority.
8. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.
Our systems are secured and accessible only to authorised persons.
9. Changes
Camping Lettenberg Valley reserves the right to amend this Privacy Policy. The most recent version is always available on our website.
10. Contact
If you have any questions about this Privacy Policy or about the processing of your personal data, please contact us:
Camping Lettenberg Valley
Pingelarestraat 2
8956 Heuvelland
Belgium
info@campinglettenbergvalley.be
📞 [telephone number]